Shipping & Returns

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, with twine and elastics unbroken and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at booking@dreamhair.ca. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at booking@dreamhair.ca.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products, toppers, wigs, or halos. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on discounted/sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Shipping

Goods supplied within Canada will be delivered in accordance with the delivery schedule of the courier of choice.

If a package doesn’t arrive on schedule, the courier service will provide updates.

If your order is placed before 2:00 pm (EST), the items will be shipped the same day (Monday to Friday excluding holidays); otherwise, they will be shipped the next working day. We do not ship on weekends or holidays.

All of our shipments include tracking with delivery confirmation. If the tracking information confirms that the item has been delivered to your order address but you have not received your order please contact the courier with your tracking number in order to investigate this issue.

We cannot be held accountable for packages where tracking information states the package has been delivered to your order address. If you have previously experienced lost or stolen packages where you reside, we encourage you to instead have your package delivered to a work address to ensure that you receive it safe and sound.